Your call is important to us... because we are charging you suckers $1 a minute to wait till we bother to answer
Why...
Do I bother trying to track down customer service? Nearly all consumer product company websites are designed to keep the customer service email and call centre numbers harder to find than spotting ‘Where’s Waldo’. If I do find the telephone number in the haystack of info, rise early and call in the first seconds of opening time, I always seem so unlucky! As if by magic, that very day it appears everyone else is doing the same thing. “Due to a high volume of calls...” Translate that into: “Due to lack of us staffing this place with enough people to bat away the volley of complaints raining down on us like arrows in the battle of Agincourt, we will at least make money out of you suckers by increasing call capacity to 1,000 idiots at $1 per minute so we can make $60,000 an hour doing nothing but reading the papers.” To add insult to injury these customer call centres are usually located in Nowheresville Uzbekistan, Mongolia or possibly Scranton. Get through and you might as well talk to an aardvark as all you get is a script with no room for nuance or common sense. In addition I am sure most of the call centre staff would have more chance, blindfolded, pinning the tail on a donkey, than into a map to identify where I am calling from.
